Through a client-led simulation and subsequent analysis, we were able to assist Georg in adjusting the tone of his English communication, enabling an amicable relationship with his main business contact.
Georg works for a multinational company present in many sectors as well as many countries. Georg has to communicate with workers in India, and he was finding it particularly to manage the relationship with his main contact. With the information he gave us we were able to devise a simulation between him and the contact (played by the trainer). The trainer recorded it and played it back. He then changed roles so that he played Georg, and Georg played the role of the Indian contact. Georg (not the real name) was shocked when he found himself at the other end of his own communication style. ‘I sound rather arrogant ’he said. This created his awareness of the need to be more diplomatic in English. He considered this to the most valuable outcome of the week’s course.